This opportunity is a limited engagement opportunity to service the Intuit TurboTax program during the 2024 tax season from 02/21/2024 – 04/30/2024.
What to Expect
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability - and occasional chat.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.